Support
How can we help?
Answers to common questions are below. If you can’t find what you need, write to us. A real person reads every message.
We usually reply within two working days.
Your records
Where is my data stored?
On your iPhone. Fara has no account and no server holding your records, so only you can see them. They’re included in your iPhone backups if you use iCloud or computer backups.
How do I move my records to a new iPhone?
Restoring your new iPhone from a backup of your old one brings Fara’s records with it.
You can also do it by hand: on your old iPhone go to Me → Privacy & data → Export my data and save the file. On the new iPhone, open Fara and choose Import from a Fara export in the same place. Importing replaces what’s on the new iPhone.
How do I delete my data?
Go to Me → Privacy & data → Delete all data. This removes everything Fara has stored on your iPhone and can’t be undone, so export first if you’d like a copy. Anything Fara saved to Apple Health stays there; you can remove it in the Health app.
Can I lock Fara?
Yes. In Me → Privacy & data, turn on the lock to require Face ID or your passcode to open Fara.
Apple Health
What does Fara share with Apple Health?
With your permission, Fara reads steps, exercise, workouts, sleep, periods, spotting, weight and water, and saves the periods, spotting, weigh-ins, water, meals and symptoms you log in Fara. It never overwrites a day you’ve already logged in Fara.
How do I change or turn off Apple Health access?
Open the Health app, tap your picture, then Apps → Fara, and turn each kind of data on or off. To connect for the first time, use Me → Apple Health in Fara.
Cycles
Why doesn’t Fara give me an exact period date?
PCOS cycles often vary a lot, so a single date would be wrong more often than right. When Fara estimates your next period, it shows a window based on your own recorded cycles, and keeps it wide when they vary. The more cycles you log, the better it can reflect your pattern.
Can I use Fara for birth control or to plan a pregnancy?
No. Fara isn’t a contraceptive and can’t tell you when you are or aren’t fertile. Please talk to your doctor about contraception or trying to conceive.
Fara Plus
What’s included in Fara Plus?
Food logging (search, barcode and label scanning, saved meals), the full Learn library and the doctor report. Cycle tracking, symptoms, medications and reminders, weight and essential articles are free.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions → Fara → Cancel Subscription. You keep Fara Plus until the end of the period you’ve paid for. Deleting the app doesn’t cancel a subscription.
I paid, but Fara Plus isn’t showing.
Make sure you’re signed in with the same Apple Account you used to buy it, then go to Me → Fara Plus → Restore purchases. If it still doesn’t appear, email us.
How do I get a refund?
Apple handles payments and refunds. You can request a refund at reportaproblem.apple.com.
Everything else
Which iPhones does Fara work on?
Fara needs an iPhone running iOS 26 or later.
Is Fara medical advice?
No. Fara is for personal tracking and education, and its articles list the research they draw on. Always talk to your doctor about your health and treatment. In an emergency, call your local emergency number.
A food’s nutrition looks wrong.
Packaged foods come from Open Food Facts, a database anyone can edit, so details can be missing or wrong. You can add the food yourself as a custom food, and email us if a food in Fara’s built-in list looks off.